CNP Vita Intranet.

Starting from the four pillars mentioned above, we defined a project concept from which we derived design, functional and implementation guidelines.

Designing a working tool for CNP Vita Unicredit employees to use on a daily basis, to which it would be pleasant to return each day and in which it would be easy to carry out their tasks, required us to focus first of all on a usable design, in line with the brand identity, but oriented towards making each action easily identifiable and reducing screen-fatigue.

Already in the choice of colour palette and atomic design elements, an attempt was made to choose navigation patterns and minimal, clean layout structures that could accommodate lists, documents and different types of communication in a clear and intelligible manner at all times.

We continued with user-centred design by retracing the most frequent contexts of use. Some functional choices, for example, derive from the awareness, identified during the assessment phase, that users were often called upon to operate on a recurring set of contents depending on the time of year, and that many times some contents ‘seen’ in the list during a quick scan of a page, and considered interesting, had to be retrieved later by the user, at a quieter time when it was easier to read in depth.

In a process of co-design, made fluid by the constant sharing with the client of wireframes in middle fidelity and of navigable UX and then UI prototypes, the development was flanked by a constant review of requirements and implementation priorities, with the aim of bringing into production an initial version complete with all the basic functionalities, but open to evolutions following user usage.

Administrators and editors have access to an administrative area complete with moderation tools and statistical reports, with the integration of external analytics tools such as Matomo.

On the other side, each user has customisation and support tools to simplify his or her work and meet the characteristics of the context of use, such as: lists of favourite contents, bookmarks of important documents, reading lists for articles and communications to be read later, shortcuts to be added to one’s toolbar.

On the community front, there was a desire to provide features more oriented towards facilitating interaction with others, such as the possibility of interacting with comments and reactions in different areas of the application. Furthermore, employees in the new Internet have the opportunity to actively participate and can, for example, create announcements for the company notice board or suggest terms for the glossary.

Any curiosities?

The opening block of the user dashboard includes the weather, an example of a quote of the day and the number of users online. But other features are to be expected, small ideas and tricks to entertain, engage and interest participating users:

• It will be possible to choose a quote of the week to be shown in the area under the weather
• It will be possible to choose a news item or event to be shown in the ‘Featured’ area using the ‘Promoted to front page’ option
• Highlighted news may be marked as ‘Urgent’ and appear in a graphic style that highlights its relevance
• The latest published news will be shown in chronological order
• Using the ‘Promoted to the front page’ option, an event can be shown to be highlighted in the dashboard
• The ‘Corporate Library’ section will present recommended topics and a list of the latest uploaded documents
• The ‘Latest Updates’ section will show a list of the latest modified pages (information pages and information systems page), with the date and time of modification
• The ‘Company Notice Board’ section will show the last two announcements posted on the notice board and give the possibility to add new ones